Updated: November 25, 2025

Your privacy matters to us. This policy explains what information we collect, how we use it, and how you can manage your data.

Information We Collect

We may collect information you provide directly, including your name, email address, shipping and billing address, phone number, payment details (processed securely through third-party providers), and account details (if you create one). We may also collect information automatically when you visit our website, including your IP address, device type, browser information, pages visited, usage patterns, and cookies and similar tracking technologies. For order processing, we collect purchase details, order history, transaction timestamps, and delivery and payment status. If you leave a comment on our site (where available), we may collect comment data, your IP address, your browser information, and optional saved name/email cookies for convenience.

How We Use Your Information

We may use the information we collect to process and deliver orders, send transactional emails, provide customer support, send marketing emails (with your consent), improve site performance, manage your account preferences, keep our site secure and prevent fraud, and meet legal and tax obligations.

Email Marketing

We use Mailchimp to send newsletters and marketing updates. When you subscribe, your information will be processed by Mailchimp, and data may be stored on Mailchimp’s secure U.S. servers. Mailchimp complies with the EU–US Data Privacy Framework. You can unsubscribe at any time.

Payment Processing

Payments are handled by secure third-party providers such as PayPal, Apple Pay, Google Pay, and others. We do not store full credit card numbers or CVV codes. Payment data is processed directly and securely by these providers according to industry standards (PCI-DSS).

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. A temporary cookie determines whether your browser accepts cookies. Login cookies last for up to two days, while “Remember Me” extends login persistence to two weeks. Screen preference cookies may last up to one year, and logging out removes login cookies. Cookies also help us remember your cart, maintain session security, customize display options, and improve site performance. If you leave a comment, your name, email, and website may be stored in cookies for convenience, and these may last up to one year. Pages may contain embedded content (videos, images, links, etc.) from other websites. Those third-party sites may collect your data, use cookies, track interactions, and monitor behavior if you’re logged into their platform. We encourage you to review the privacy policies of those sites. You can manage cookie preferences through your browser or via our cookie consent banner (where applicable).

Sharing Your Information

We may share data only with trusted partners who support essential business functions such as Mailchimp for email communications, payment processors for secure checkout, shipping carriers for order delivery, WooCommerce extensions, analytics tools, and automated spam detection services. We do not sell your data.

Data Retention

We retain data only as long as needed. Order information is stored for 5–7 years for legal and tax compliance. Marketing emails are stored until you unsubscribe. Account data is stored until you edit or delete your profile, and usernames cannot be changed. Comments, if enabled, are stored indefinitely to improve moderation and continuity. Cookie duration varies based on your device and browser settings.

Your Rights

Depending on your location, you may request to access your personal data, correct or update your information, request deletion, export a copy of your data, withdraw your consent, or opt out of marketing communications. To make a data request, email support@ethiopianaesthetics.com.

Security Measures

We use reasonable security practices, including SSL encryption, secured payment gateways, restricted data access, and ongoing system updates. No digital platform is 100% risk-free. Please use your own discretion when sharing information online.

Password Reset & Account Recovery

If you request a password reset, your IP address may be included in the reset email as a security measure to help verify the request origin.

International Data Transfers

Your data may be stored or processed outside your country of residence, including the United States. We take steps to ensure secure handling. Mailchimp follows the EU–US Data Privacy Framework, providing appropriate safeguards for EU and UK data.

Children’s Privacy

We do not knowingly collect or store information from individuals under 13. If we learn that a child has submitted personal data, we will remove it promptly.

Changes to This Policy

We may update this policy periodically. Any updates will be reflected in the “Last Updated” date.

Contact Us

For privacy inquiries or data requests, contact support@ethiopianaesthetics.com.